Privacy policy

At AdoraFeels, we are committed to safeguarding your privacy and ensuring transparency in how we handle your personal information. This Privacy Policy explains how AdoraFeels (“we”, “us”, or “our”) collects, uses, and discloses personal information when you visit our website at adorafeels.com (the “Site”), use our services, make a purchase, or otherwise interact with us (collectively, the “Services”). In this policy, “you” or “your” refers to users of our Services, including customers, website visitors, or individuals whose information we collect.

By accessing or using our Services, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you do not agree, please do not use our Services. We encourage you to read this policy carefully to understand our practices.

1. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted on the Site with a revised “Last updated” date. We may notify you via email or other methods as required by UAE laws, including Federal Decree-Law No. 45 of 2021 on Personal Data Protection. Your continued use of the Services after updates constitutes acceptance of the revised policy.

2. How We Collect Your Personal Information

We collect personal information from various sources to provide, personalize, and improve our Services, such as our eco-friendly engraved leaf frames and wooden photo frames. The type of information depends on your interaction with us, such as browsing, ordering, or contacting support.

2.1 Information You Provide Directly

We collect information you voluntarily submit, including:

  • Contact Details: Name, email address, phone number, and shipping/billing address provided during checkout or account creation.
  • Order Information: Details like product selections, payment confirmations, and delivery preferences for fulfilling your personalized gift orders.
  • Account Information: Username, password, security questions, and other details to secure your account.
  • Customer Support Information: Information shared in communications, such as inquiries or feedback via email, phone, or forms.

Certain features, like custom engravings, require specific information. You may opt not to provide it, but this may limit access to those features.

2.2 Information We Collect Automatically

We use cookies, pixels, and similar technologies (“Cookies”) to collect “Usage Data” about your interactions with our Services. This includes:

  • Device Information: Device type, operating system, browser type, and settings.
  • Network Information: IP address, internet service provider, and connection details.
  • Browsing Activity: Pages visited, links clicked, time spent, and other interaction data.

For details on Cookies used with our Shopify-powered store, see Shopify’s Cookie Policy.

2.3 Information from Third Parties

We may receive information from third-party vendors and service providers, including:

  • Platform Providers: Companies like Shopify that support Site functionality.
  • Payment Processors: Entities collecting payment details (e.g., credit/debit card information, billing address) to process orders.
  • Analytics and Advertising Partners: Third parties using tracking technologies (e.g., pixels, web beacons) to analyze behavior or deliver tailored ads.

Third-party data is handled in accordance with this Privacy Policy and UAE regulations.

3. How We Use Your Personal Information

We use your personal information to deliver our Services, enhance user experience, and comply with legal obligations. Key purposes include:

  • Providing Services: Processing payments, fulfilling orders (e.g., engraved leaf frames), managing accounts, arranging shipping, and handling returns/exchanges.
  • Marketing and Advertising: Sending promotional emails, text messages, or postal mail about our products and displaying personalized ads on our Site or third-party platforms.
  • Security and Fraud Prevention: Detecting and addressing fraudulent, illegal, or malicious activities to protect you and our Services.
  • Customer Support and Service Improvement: Responding to inquiries and using feedback to enhance our offerings, ensuring a seamless experience.
  • Legal Compliance: Meeting obligations under UAE laws, such as tax reporting or responding to legal requests.

4. Cookies and Tracking Technologies

We use Cookies to power and improve our Site, remember your preferences, and analyze user interactions. Cookies may be set by us or third parties, such as Shopify or analytics providers. You can manage Cookie preferences via your browser settings, but disabling Cookies may affect Site functionality. For more details, see Shopify’s Cookie Policy.

5. How We Disclose Your Personal Information

We may share your personal information with third parties for legitimate purposes, including:

  • Service Providers: Vendors handling IT management, payment processing, shipping, customer support, or analytics (e.g., Shopify, courier services).
  • Marketing Partners: Partners who assist with advertising, following their own privacy policies.
  • Affiliates: Entities within our corporate group to support business operations.
  • Business Transactions: In cases of mergers, acquisitions, or bankruptcy.
  • Legal Obligations: To comply with UAE laws, respond to legal requests, or enforce our terms of service.
  • Your Consent: When you authorize sharing, such as through social media integrations.

We disclose the following categories of personal information:

  • Identifiers: Contact and account details.
  • Commercial Information: Order and customer support details.
  • Internet Activity: Usage Data from browsing.
  • Geolocation Data: Location inferred from IP addresses.

We do not use or disclose sensitive personal information (e.g., financial details) without your consent or to infer characteristics about you.

6. Third-Party Websites and Links

Our Site may link to third-party websites or platforms (e.g., payment processors, social media). We are not responsible for their privacy practices. Review their policies before sharing information. Information you share publicly, such as on social media, may be visible to others without our control.

7. Children’s Data

Our Services are not intended for children under 16, and we do not knowingly collect their personal information. If you are a parent or guardian and believe your child has provided us with information, contact us at adorafeels@gmail.com to request deletion. We do not “sell” or “share” personal information of individuals under 16, as defined by applicable laws.

8. Security and Retention of Your Information

We implement reasonable security measures, such as encryption and secure servers, to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security. Information sent via unsecured channels may also be at risk.

We retain your information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce contracts. Retention periods vary based on the type of data and legal requirements.

9. Your Rights

Under UAE data protection laws, you may have the following rights regarding your personal information, subject to certain conditions:

  • Right to Access: Request details about the personal information we hold and how we use it.
  • Right to Correct: Request corrections to inaccurate or incomplete information.
  • Right to Delete: Request deletion of your personal information, unless we are required to retain it by law.
  • Right to Restrict Processing: Request that we limit how we process your information.
  • Right to Data Portability: Receive a copy of your information or have it transferred to another entity.
  • Right to Withdraw Consent: Withdraw consent for processing where consent was the basis.
  • Right to Object: Object to processing for marketing or other purposes.

To exercise these rights, contact us at adorafeels@gmail.com. We may verify your identity before responding. You can also manage communication preferences by unsubscribing from promotional emails via the link in our messages. We will not discriminate against you for exercising your rights.

10. Complaints

If you have concerns about how we handle your personal information, contact us at adorafeels@gmail.com. If unsatisfied with our response, you may lodge a complaint with the UAE Data Protection Authority or relevant regulatory body.

11. International Data Transfers

Your personal information may be transferred, stored, or processed outside the UAE, such as in countries where our service providers (e.g., Shopify) operate. We ensure such transfers comply with UAE data protection laws using mechanisms like Standard Contractual Clauses or agreements with countries deemed to have adequate protection.

12. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

  • Email: adorafeels@gmail.com
  • Phone: +971 54 779 5902
  • Address: Industrial Area 4, Furniture Complex, Sharjah, United Arab Emirates

Thank you for trusting AdoraFeels with your personal information. We are dedicated to protecting your privacy while delivering exceptional personalized gifts in the UAE.