Frequently Asked Questions (FAQ) - AdoraFeels

Welcome to AdoraFeels’ FAQ page. Below, we’ve compiled answers to common questions about our personalized, eco-friendly gifts, including engraved leaf frames and wooden photo frames. If you don’t find what you’re looking for, contact us at adorafeels@gmail.com or +971 54 779 5902 (WhatsApp).

1. What products does AdoraFeels offer?

AdoraFeels specializes in unique, handcrafted gifts that capture your cherished memories. Our signature products include:

• Engraved Leaf Frames: Real leaves laser-engraved with your chosen photo, design, or message, framed in sustainable wood.
• Wooden Photo Frames: Custom-engraved photos or designs on sustainably sourced wood, finished naturally for lasting beauty.

Each piece is designed to celebrate special moments with eco-friendly artistry.

2. What materials are used in your products?

We use sustainably sourced raw wood from responsibly managed forests and high-quality acrylic glass for framing. Our products are handcrafted without chemicals or artificial polishes, preserving the wood’s natural texture, color, and fragrance. Our laser engraving process ensures precise, durable designs.

3. How long does it take to receive my order?

Each product is custom-made, with a processing time of 3-5 business days. Shipping within the UAE takes:

• Standard Shipping: Free Shipping.
• Expedited Shipping: 3-4 business days (AED 50).

Once shipped, you’ll receive a tracking number. See our Shipping Policy for details.

4. Can I send a photo or design for engraving?

Yes! You can submit a high-resolution photo, design, or message for engraving via:

• Email: adorafeels@gmail.com
• WhatsApp: +971 54 779 5902
• Product Page: Upload directly during checkout.

Our team will confirm the image quality and guide you to ensure a flawless engraving.

5. Do you ship internationally?

Currently, we ship only within the UAE, including Dubai, Abu Dhabi, Sharjah, and other emirates. Check available shipping options at checkout or contact us for updates on international shipping.

6. How should I care for my engraved product?

To maintain your engraved leaf frame or wooden photo frame:

• Wood: Dust gently with a soft, dry cloth. Avoid water or harsh cleaners to preserve the natural finish.
• Acrylic Glass: Clean with a microfiber cloth and mild soap if needed. Avoid abrasive materials to prevent scratches.
• Leaves: Handle delicately and keep away from direct sunlight or moisture to preserve the engraving.

7. What if I’m not satisfied with my order?

Your satisfaction is our priority. If your order is damaged, defective, or incorrect, contact us within 7 days of receipt at adorafeels@gmail.com or +971 54 779 5902. We’ll assess the issue and offer a refund or replacement as per our Refund Policy. Note: Personalized items are non-returnable unless faulty.

8. Are your products eco-friendly?

Absolutely! We use sustainably sourced wood, plant trees for every order, and avoid chemical finishes. Our packaging is eco-friendly, aligning with our commitment to environmental responsibility.

9. Can I cancel or modify my order?

Contact us immediately at adorafeels@gmail.com or +971 54 779 5902 if you need to cancel or modify. If production hasn’t started, we can process changes or cancellations. Once production begins, modifications may not be possible. See our Refund Policy for details.

10. How can I contact AdoraFeels?

Reach our UAE-based team for any inquiries:

• Email: adorafeels@gmail.com (response within 24-48 hours).
• Phone/WhatsApp: +971 54 779 5902 (Sunday–Thursday, 9 AM–5 PM GST).
• Address: Industrial Area 4, Furniture Complex, Sharjah, United Arab Emirates.

Include your order number for faster assistance. Visit our Contact Us page for more options.

Still Have Questions?

If you need further assistance, our team is here to help create your perfect personalized gift. Contact us today, and let’s bring your memories to life with AdoraFeels!